Refund and Return Policy
Return Window
We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.
To start a return, please contact us at support@lantixin.com before sending any item back.
Items returned without first requesting and receiving return instructions may not be accepted.
Return Eligibility
To be eligible for a return, the item must generally be:
- In the same condition in which you received it
- Unused and undamaged
- In its original packaging
- Complete with any included accessories, manuals, or components
- Accompanied by proof of purchase or your order number
For essential oils, opened or used products may not be eligible for return unless the item arrived damaged, defective, or incorrect.
Return Shipping
For returns due to a change of mind, preference, or other non-defective reason, the customer is responsible for return shipping costs.
Please contact us before returning your order so we can provide the correct return instructions and return address.
If the return is due to an item that arrived damaged, defective, or incorrect, please contact us first. After reviewing the issue, we will provide appropriate assistance, which may include a replacement, refund, or return shipping instructions.
No Restocking Fee
We do not charge a restocking fee for approved returns.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@lantixin.com.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging, when relevant
We will review the information and work with you on an appropriate resolution.
Refunds
We will inspect your returned item and, if approved, issue a refund to your original payment method within 7 calendar days of receiving the return. We will notify you of the outcome by email.
Please note that banks and payment providers may require additional time to process and post the refund to your account after it has been issued by Lantixin.
Exchanges
If you receive a damaged, defective, or incorrect item, please contact us before returning it.
Depending on the circumstances and product availability, we may offer a replacement or another appropriate resolution.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@lantixin.com.
We will make a reasonable effort to cancel the order before it enters processing or shipment, but cancellation cannot be guaranteed once fulfillment has begun.
If the order has already shipped, the regular return process will apply after delivery.
Non-Returnable Items
Items that have been used, damaged after delivery, altered, or returned without the original packaging or included components may not be eligible for return.
For hygiene and product-quality reasons, opened or used essential oils are generally not returnable unless they were received damaged, defective, or incorrect.
Need Help?
If you have questions about a return, refund, damaged item, or existing order, contact us at:
Please include your order number whenever possible so we can assist you more quickly.