Questions, answered simply.
Find quick answers about Lantixin essential oils, aroma diffusers, shipping, returns, and product care.
Essential Oils
What is the difference between Essential Oil Singles and Essential Oil Blends?
Essential Oil Singles feature familiar individual botanical scents, while our Essential Oil Blends combine multiple aromatic ingredients for a more layered scent profile.
Which essential oil should I start with?
Lavender and Eucalyptus are approachable starting points if you prefer familiar botanical scents. If you want something more layered, explore our signature Essential Oil Blends.
Can Lantixin essential oils be used in a diffuser?
Yes. Our essential oils are intended for aromatic use with compatible diffusers. Always follow the instructions provided with your diffuser and begin with a small amount.
Can I apply the essential oils directly to my skin?
Our website primarily presents these oils for home fragrance and diffuser use. Do not apply undiluted essential oils directly to the skin unless the specific product instructions clearly state that the product is intended for topical use.
Can I use essential oils around children or pets?
Essential oils should be used with extra care around children and pets. Keep oils out of reach, avoid direct contact or ingestion, and make sure the space is well ventilated. Because sensitivities can vary, consult a qualified healthcare professional or veterinarian if you are unsure about a specific oil or situation.
Diffusers & Usage
What is the difference between ultrasonic and waterless diffusers?
Ultrasonic diffusers use water to disperse a fine aromatic mist. Waterless diffusers disperse fragrance without adding water and are a good choice for customers who prefer a water-free scenting setup.
Which diffuser is best for a bedroom or small room?
The Lantixin Mini is a compact ultrasonic option that fits well in bedrooms, on desks, and in smaller everyday spaces.
Which diffuser is better for larger spaces?
Our waterless diffuser range is designed for customers looking to scent larger living areas or spaces where a water-free setup is preferred. Check each product page for model-specific guidance.
How much essential oil should I use?
Follow the instructions for your specific diffuser. For ultrasonic models, start with a small amount and adjust based on room size and your scent preference.
How often should I clean my diffuser?
Regular cleaning helps maintain performance. Follow the cleaning instructions provided with your specific diffuser, especially when switching between different oils.
Orders & Shipping
Where do you currently ship?
We currently focus on shipping within the United States.
Do you offer free shipping?
Yes. We currently offer free U.S. shipping on orders of $39.99 or more.
How long does order processing take?
Processing and delivery times can vary by destination and carrier service. Please refer to the shipping information shown during checkout and in your order confirmation for the most relevant estimate.
How can I track my order?
Once your order ships, use the tracking information sent to the email address associated with your order.
Returns & Support
What is your return policy?
We offer 30-day returns, subject to the conditions in our Refund and Return Policy.
What should I do if my order arrives damaged or incorrect?
Contact our support team with your order number and clear photos of the item and packaging so we can review the issue and help with the next steps.
How can I contact Lantixin?
Use our Contact page or email the support address listed on our website.
Where can I find diffuser instructions?
Instructions are included with supported products. If you need additional help, contact our support team through the Contact page.
Still need help?
Our support team is here to help with product, order, and diffuser questions.